Back in 2007 I started the internship agency New Zealand Internships with my good friend and business partner Marcel Roos. When the business started growing we soon realised that we needed processes in place to keep consistency in our work and maintain our high level of customer service. We tried building our own database, worked with sheets etc. but realised that that was simply not efficient. There were new Apps coming to the market every day and I wanted to be able to connect them and have them operating together to make my life easier! I wanted a smooth and straightforward process which would do it all, not have multiple systems to do different things where there was a much higher chance of something not working or a step being missed. I wanted to be able to automate follow up’s. Ensure that our sign ups were processed in our database (CRM) and registered in the pipeline so no one was missed. I wanted to integrate our CRM with programs like Xero, Mail-chimp and contract apps like Docusign so that I didn’t miss an invoice, email or have to remember to send a contract. I wanted to make sure the use of our time was proactive for our business, and not just a lot of administration.
Passion for automation
Now years later and over 5000 interns successfully placed within companies in New Zealand and Australia I am still the Director, but not needed full time anymore. Why? Because we have systems in place to do all of the things that I wanted to do.
I did however pick up a passion for Automation and instead of putting my feet up, I have decided that I would rather share this with other companies and start ups who’d like to improve their processes to ensure that they are spending as much time on their business as possible, rather than getting caught up in the Admin.